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All orders are shipped via UPS or USPS. Orders typically depart production facility in Raleigh, North Carolina within 3-5 business days, or the date you designate.
When designating a “Gift Arrival Date” please allow at least 7 business days for gift arrival. Gifts may be ordered up to three months in advance. Please note, while Tradewinds Coffee does ship according to shipping standards and calendars, the gift may arrive up to, or after, 2-3 days of specified gift arrival date.
Tradewinds Coffee, Inc. is not responsible for user-submitted errors. If an error has occurred, you have three (3) hours to notify error via email: error@tradewindscoffee.com
For replacements or damaged items, Tradewinds Coffee must be notified via email (replacements@tradewindscoffee.com) within seventy-two (72) hours of receiving package
Returns & Refunds:
Due to the nature and shelf life of product, no returns will be accepted on perishable products. Tradewinds is not responsible for user-submitted errors (including: wrong coffee type and grind preference). In the event a product is shipped in error, you will receive a credit to your card, or you may choose to have the package reshipped. Refunds must be requested within thirty days of receiving product. For non-perishable items, Tradewinds will accept Returns within a 30 day period of product receipt. Should a non-perishable item be returned, the actual product price (minus shipping) will be refunded.
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